Therapists
- Does Speakapp have a mobile app?
Yes. Speakapp is available as Mobile App and also as Webapp and is accessible in all forms like Tabs, ipads, laptop, desktop and mobile.
- Once the sign-up is done, what is the next process for the Therapist?
After signing up, therapists receive an email from Speakapp to verify their account. This verification must be completed
- Once the verification is done, what is the next step for the Therapist?Therapists undergo a selection process. Once their profile is reviewed and approved by the Speakapp Admin, they are onboarded onto the platform.
- Once the Superadmin approves the therapist, can a parent view their profile?No. Therapists must first create packages under the “Manage Packages” section before their profile becomes visible.
- Once the Manage Package is updated, can a parent view the therapist profile?Yes, but the therapist must also update their Roster. Once done, their calendar becomes visible to parents for bookings.
- How to create a Roster?From the Home screen, navigate to the “Roster” tab. This is crucial, as it determines availability for sessions.
- Are roster times fixed?No. Therapists have full flexibility to set multiple daily time slots and session durations based on individual needs.
- Will Speakapp provide teaching aids?Yes, general teaching materials are available to support therapists.
- Can therapists use the materials during sessions for free?Yes, currently all materials on Speakapp are free to use.
- Can a Therapist suggest materials for the Speakapp Library?Yes, therapists are encouraged to share effective teaching aids. If deemed suitable, Speakapp may procure them for the library.
- What happens when there is a “No Show”?No Show is applicable for both Parent and Therapist/Tutor. If the Parent fails to join the session, the therapist has to update the same as a “No Show” so that necessary action can be taken. Similarly, if the therapist fails to join the session, the Parent can mark the session as “No Show.
- Is there a penalty for No Show?Yes. Speakapp evaluates the genuineness of the session and may take appropriate actions such as rescheduling, issuing warnings, or deducting payments based on the platform’s policy.
- How to handle session rescheduling?Sessions can be rescheduled from your dashboard before the session time. Speakapp recommends giving sufficient notice while rescheduling to maintain professionalism and trust.
- Can I offer discounts to parents?Yes, you may offer custom pricing in special cases, however, the discount policy should be discussed and approved with the Speakapp Admin Team to avoid billing inconsistencies.
- How to view feedback shared by Parents?Feedback provided by parents post-session is visible in the Therapist/Tutor dashboard under “Session History” or “Feedback” section.
- Can I upload my own resources/materials to Speakapp?Yes. Speakapp supports uploading your own materials which can be used during sessions. All uploads are subject to review to ensure content quality and relevance
- How to report a technical issue during session?In case of technical issues, go to the “Help” section in the app, click on “Report an Issue,” and describe the problem in detail. The support team will respond within defined SLAs
- I am a Therapist in Singapore. Is the Speakapp mobile app available on both iOS and Android?
Yes. SpeakApp is available for users worldwide on both iOS and Android.For operational convenience and regional support, Speakapp currently hosts its services in two locations — Singapore and India. Users can access the platform according to their country of residence.
- As a Therapist from Singapore, can a Parent from India connect with me for consultation and long-term support?
No. Parents and users from India cannot to view Therapists listed outside India as the hosting instances are different. Whereas parents from any other country can view your profile and connect with you.For the current version of Speakapp, users registered in India can access professionals available within India.
- Will there be two different Speakapp apps in the iOS App Store or Google Play Store for parents and therapists?
No. Speakapp is a single app for parents, caregivers, therapists, professionals, and other users.The app you see and the services available to you will depend on your country of residence and user profile. You do not need to download separate apps for different countries or user categories.
- What is the default currency for payments in Speakapp?
Speakapp’s default payment currencies are USD and INR. However, when Therapists create your packages, it will be in USD for all Countries other than India, for India it will be INR.
- If I need help, can I contact the right person from Speakapp through the app?
Yes. After logging in, go to the home page and tap the Profile icon. You will be taken to a screen displaying the Support icon. From there, you can contact the Speakapp team by email or WhatsApp. A designated member of the Speakapp team will assist you with your request.
- After completing the Sign Up, what is the next step for the Therapist ?
After the Sign-Up process is completed, the Therapist will receive an account verification email from Speakapp. The Therapist needs to click the verification link and verify their account to proceed with the onboarding process.
- After completing the account verification, what is the next step?After verification, the Therapist will undergo a selection and approval process defined by the Speakapp Admin. The Speakapp Admin will review the Therapist’s profile and credentials. If the profile meets the required criteria, the Therapist will be approved for onboarding onto the Speakapp platform.
- After the Super Admin approves the Therapist, can a Parent view the Therapist’s profile?
No. There are two steps Therapist need to complete
- Manage Package: Once the Therapist is approved by the Super Admin, the Therapist must first create their Packages.
The Therapist can create and manage packages by accessing “Manage Packages” under their login.
- Roster setup: After creating the Packages, the Therapist needs to update their Roster.
Once the Roster is updated, the Therapist’s available calendar will be visible to Parents, allowing them to view the Therapist’s profile and book appointments based on the available time slots.
- Will the session end automatically?
Yes the session will end automatically at the scheduled end time. Users will receive a notification 5 minutes before the session ends