Parents
- Does Speakapp have a mobile app ?
Yes. Speakapp is available as Mobile App and also as Webapp and is accessible in all forms like Tabs, ipads, laptop, desktop and mobile.
- By when will Speakapp launch mobile app?We would evaluate the ease and accuracy of the platform through mobile app and decide the launch of mobile app in future.
- How do we as a parent know if the therapist in Speakapp are certified professionals ?We in Speakapp would onboard therapist post reviewing their credentials, the same is available for any parent to check under the “check profile” tab against the Therapist name.
- How to choose a right Therapist ?Parents are encouraged to choose a consultation pack based on Therapist profile to get a fair understanding on therapist’s capabilities.How to choose a right Therapist ?
- Will Speakapp provide study materials ?Speakapp does not provide any study material.
- Will Speakapp make recommendation on the study material ?No, Study material is the domain of therapist. Therapists based on need could suggest study material on a case to case basis.
- Can parents buy any study material from Speakapp apart from what Therapist recommends ?Current version does not support online store.
- Is Speakapp chargeable ?Some services are chargeable and others are free to use.
- What are the services chargeable?Professional engagements are chargeable.
- Is it mandatory to register with Speakapp ?It is not mandatory however we recommend to register as some features requires registration. Registration also helps you to track the activity and progress in Speakapp
- Is session time fixed?No, it is for therapist and parent to decide what suits best for the child.
- Will Speakapp provide any recommendation on how long parents should take the Therapy/Other services ?Ideally this is decided between the Professional and the parent.
- How can I access my previous session’s learning tools ?You can retrieve it from “view appointment documents” from “My Schedule” of the student login
- How would a parent know if the child has progressed well ?We encourage Therapists to share feedback at the end of each session, parents are requested to take up consultative sessions with the therapist to understand the progress.
- How will a parent access documents shared by the Tutors for that particular session ?
Parents can go to My schedule tab and click on the specific session, a pop up tab comes which has three functionalities like submit documents, session history, view appointment documents, parents can click the appointment documents to access the documents.
- How to check the home work or Tasks given by the Tutors ?
If there is a home work or task assigned, the same can be accessed under “Tasks & Feedback” table under your home tab.
- How to access Therapist’s feedback about student ?
Any feedback given by the Therapist about the student would be visible under Tasks table under Type “Feedback”, parents can review the same.
- Is the video session recorded ?Current Version does not provide this feature, however retrieval is possible at an additional cost
- How a parent can buy specific package which was bought earlier?
Parents can go the “Purchase History” tab and buy sessions and also from the Therapist profile page
- What is Talent?
Talent is a section to showcase special children's curricular, cocurricular and extracurricular activities and create opportunities through that.
- How do we register kids for Talent ?
Create a student login and access the system. In your home screen, talent registration tab will appear. Use it to register.
- How to showcase kid’s talent under Talent?
This is multi modal hence can upload profile through video/audio/document.
- Can a parent register their kid’s talent in more than one category ?Yes
- If the Therapist does not show up will the parent gets refund ?
Speakapp has options to cancel and reschedule a session, however in case of No Show, the therapist would do a compensation class at your convenience.
- If there is a technical problem because of Speakapp will the amount be refunded ?Speakapp would evaluate the issue and take appropriate decisions based on the evaluation report.
- Can a parent provide feedback about the therapist ?Yes. Speakapp encourages feedbacks which will improve our quality of service, parents are encouraged to provide feedback not only about therapist also about the features and functionality of Speakapp.
- Will a parent have an opportunity to work with Speakapp ?Yes. Speakapp encourages parents to work with us, you may visit our website and click on “Contact Us” form where you can leave your interest. Speakapp will be in touch as and when there is a suitable opportunity.
- Can a Parent enrol themselves under Freelance segment ?Yes. If the parent is professionally qualified.
- Will Speakapp suggest any extracurricular activities for children ?Current version doesn’t provide any suggestion.
- Will Speakapp do workshops for Parents face to face ?Speakapp’s current version is online, however we will look for the right opportunity and time to engage on face to face meetings/workshops which would help parents and all users of Speakapp in future.
- Will Speakapp have Doctors onboard whom we can consult online?Current version of Speakapp does not support.
- Can a parent be part of the video session when the therapist and the child is engaged?Current version of Speakapp does not support this functionality, however we will be bringing this in future.
- What are all the kits parent needs to buy for sessions?Please follow the instructions from your Therapists.
- Can a parent engage with Multiple Therapists ?Speakapp is designed to give this option of engaging with multiple therapist for multiple learning requirements which best suits for your child
- I am a parent in Singapore. Is the Speakapp mobile app available on both iOS and Android?
Yes. Speakapp is available for users worldwide on both iOS and Android.For operational convenience and regional support, Speakapp currently hosts its services in two locations — Singapore and India. Users can access the platform according to their country of residence.
- As a parent from Singapore, can I find therapists or professionals from India for consultation and long-term support?
No. Parents and users from Singapore, as well as from countries outside India, can access and connect with professionals from across the world, but for India. For the current version of Speakapp, users registered in India can access professionals available within India.
- Will there be two different Speakapp apps in the iOS App Store or Google Play Store for parents and therapists?
No. Speakapp is a single app for parents, caregivers, therapists, professionals, and other users.The app you see and the services available to you will depend on your country of residence and user profile. You do not need to download separate apps for different countries or user categories.
- What is the default currency for payments in Speakapp?
Speakapp’s default payment currencies are USD and INR..Payments can be made using Visa or Mastercard.
- If I need help, can I contact the right person from Speakapp through the app?
Yes. After logging in, go to the home page and tap the Profile icon. You will be taken to a screen displaying the Support icon.
From there, you can contact the Speakapp team by email or WhatsApp. A designated member of the Speakapp team will assist you with your request.
- Is session time fixed? and will the session end automatically?No, it is for therapist and parent to decide what suits best for the child. With respect to sessions ending automatically, yes the session will end automatically at the scheduled end time. Users will receive a notification 5 minutes before the session ends